customer support

Support is the flagship applied-AI use case, exercising agents, RAG, tools, and the critical human handoff. The signal is knowing when to answer, when to take action, and when to escalate, safely.

Auto-resolving support tickets means grounding answers in your knowledge base, safely calling real APIs (refunds, account changes), and knowing when to hand off to a human. Learn the agent loop, the guardrails, and how to measure resolution without eroding trust.