agentic

Auto-resolving support tickets means grounding answers in your knowledge base, safely calling real APIs (refunds, account changes), and knowing when to hand off to a human. Learn the agent loop, the guardrails, and how to measure resolution without eroding trust.

Agents that loop for minutes, invoke tools, and spawn sub-tasks demand durable execution rather than one request handler. See how to checkpoint state, recover after failures, cap runaway loops, and trace every move a non-deterministic agent makes.